COPn India respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, mobile applications, and related services .

By using our Platform, you agree to the practices described in this Privacy Policy. If you do not agree, please do not access or use the Platform.

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1. Information We Collect

a) Information You Provide

• Account Data: Name, email address, phone number, password, billing/shipping address, and other account details.

• Order Information: Product selections, transaction data, payment method (note: we do not store card details).

• Brand Registration Data: Business name, GSTIN, contact info, bank details (for settlements), and product information.

• Customer Support: Records of any queries, complaints, or support interactions.

b) Automatically Collected Data

We may collect certain information automatically, including:

• Device type, IP address, browser type

• Pages visited, time spent, and usage behavior

• Location data (if permission is granted)

c) Cookies & Tracking

We use cookies and similar technologies to enhance user experience, personalise content, and analyse traffic. You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Register and manage your account

• Process transactions and deliver orders

• Communicate with you (order updates, support, offers)

• Enable brand onboarding and product listings

• Improve our Platform performance and user experience

• Detect fraud and ensure compliance with laws

• Send marketing communications (you can opt out anytime)

3. Sharing Your Information

We do not sell your personal data. However, we may share your data with:

• Brand Partners: To fulfill your order or handle product issues.

• Payment Gateways: For secure payment processing.

• Logistics Providers: For order delivery.

• Technology Partners: Who help operate our Platform (e.g., hosting, analytics).

• Government/Legal Authorities: If required by law or for legal claims.

All partners are required to adhere to strict confidentiality and data protection obligations.

4. Data Retention

We retain your information as long as necessary to:

• Fulfill the purposes outlined in this Policy

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

You may request deletion of your account/data at any time by contacting us.

5. Your Rights

As a user, you have the right to:

• Access your personal data

• Correct or update your information

• Withdraw consent (where applicable)

• Request deletion of your account or data

To exercise any of these rights, contact us at info@copnindia.com.

6. Data Security

We implement industry-standard measures to safeguard your personal data from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the Internet is 100% secure.

7. Children’s Privacy

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect data from minors.

8. Changes to This Privacy Policy

We may update this Policy occasionally. If we do, we will post the updated version on our website and notify you where appropriate. Continued use of the Platform constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions or feedback regarding this Privacy Policy, please reach out to:

📧 info@copnindia.com